What’s covered under the 3-Year Diamond Protection Plan:

New items and Factory Refurbished items purchased for use in the USA

Camera and One Primary Lens

Manufacturers Defects

Impact Damage

Water Damage

Sand/Grit Damage

Accidental and Unintentional Abuse

Normal and Abnormal Wear & Tear

2 FREE Sensor Cleanings for the life of the contract on Digital SLRs

1 FREE Video Head Cleaning per Year for life of contract on tape based camcorders


What is NOT covered under the 3-Year Diamond Protection Plan:

Loss or Theft

Fire Damage

Intentional abuse or misuse

Damage beyond recognition (need serial number)

Additional lenses, flashes and accessory items.


Limits of Coverage:

Contract covers one digital camera body and one primary lens or one video camera and one primary lens provided both items are listed on sales receipt.  The plan is void if the registered product exceeds the service contract price category.  Contract does not cover accessory flashes, additional lenses, batteries, chargers, filters, lens caps, docking stations, AC power adaptors, software and any units whose serial number has been altered, defaced or removed.


What to do when you need service:

You have two options, you can contact Rockbrook Camera and we will handle the entire transaction for you or you can contact Mack Camera directly at www.mackcam.com or call 1-800-252-MACK (6225).