SHIPPING POLICY

Merchandise orders (excluding photofinishing) will be shipped via insured FedEx Ground unless an upgraded shipping option is purchased. Orders are normally processed in one business day if placed by 6:00 p.m. CST except holidays and weekends subject to additional verification. Orders placed on holidays and weekends will be processed on the next business day.

We will pursue prosecution for all fraudulent orders.  Such orders will be reported to the FBI immediately.

Rockbrook Camera accepts payment by Visa, MasterCard, American Express and Discover. No orders outside the US are accepted.

RECEIVING YOUR ORDER

Upon receipt of your order, please inspect the shipping box for transit damage and note any damage with driver if possible. Inspect all contents and condition. All claims for damaged or missing items MUST be reported to Rockbrook Camera within two (2) business days of receipt of merchandise. In the event your package arrives damaged, it is the responsibility of the customer to contact the carrier to inspect the package to assure full refund/replacement. Retain all packaging until the problem has been resolved. Do not discard the box or any of the packaging materials or fill out warranty cards or apply for mail-in rebates until you are completely sure you want to keep the merchandise. We will not accept any returns without ALL original boxes and packaging, blank warranty registration cards and original sales receipt.

Read all instruction manuals before using your equipment. Rockbrook Camera will not be responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. Our sole responsibility is for the monetary value of the merchandise.